Skip to content
Docs

Troubleshooting

Fixes for the most common problems with OBS, alerts, the bot and connections.

View as Markdown
On this page

Start with the Stream check on the home page. It checks Twitch, Kick, both bots, your overlay and OBS and marks each one Verified, Needs attention, Unavailable or Not checked.

The overlay does not show in OBS

  1. Check the browser source URL. Copy it again with Copy OBS URL and paste it into the source. If you used Reset the OBS link, the old URL stopped working.

  2. Check the size of the browser source. It should match your overlay, by default 1920 × 1080.

  3. Make sure the right scene is live. Only the program scene is visible in OBS; click Make program scene.

  4. Right-click the source in OBS and choose Refresh.

"Opened in a browser, not in OBS yet" means the link works but OBS has not loaded it.

Black source, no alert sound, stutter or an outdated view: OBS troubleshooting goes through each case and shows where OBS keeps its log file.

OBS WebSocket does not connect

  • "Could not reach OBS": OBS is not open or the WebSocket server is off. Turn it on under Tools → WebSocket Server Settings.
  • "OBS rejected the password": copy the password from the same dialog again.
  • Host and port must match the OBS settings, by default 127.0.0.1 and 4455.

Alerts do not show

  • Not connected: alerts, chat and the bot need Twitch or Kick under Settings → Connections.
  • Paused: paused alerts are dropped. Resume in the Alertbox under Test & playback.
  • Hidden in the editor: Hide stream events (tests stay) may be on. OBS still shows alerts.
  • Event turned off: check the Events section of the Alertbox.
  • Sign-in expired: reconnect the account when the home page asks you to.
  • Event not available: subs, Bits and Channel Points need a Twitch Affiliate or Partner channel, and Kick sends no raid events. See Twitch and Kick.

Use Test alert to see whether the Alertbox itself works.

The bot does not answer

  • "PXStudioBot is not in your chat yet": join it from the Overview tab of the bot panel.
  • "Missing bot permission": reconnect your account under Connections.
  • Make PXStudioBot a moderator in your chat so it can moderate.

Still stuck

Ask Pix in the corner of this page, or email [email protected] with your overlay name and what you see.

Was this page helpful?